Contact

Need Assistance? We’re Here to Help!

We’re thankful you’ve stopped by Infinigrace, where we celebrate God’s boundless love through every design. If you have a question, need help with an order, or simply want to share your story of grace, we’d love to hear from you.

How to Reach Us

Fill out the form below, and be sure to include the subject of your message (e.g., “Shipping Inquiry,” “Return Request,” or “General Support”).

We aim to reply within 48 hours so we can serve you as quickly and efficiently as possible.

FAQs

Delivery times vary based on your location and product type. Below is an overview:

  • United States: 4–10 business days
  • Canada: 8–20 business days
  • Europe: 8–20 business days
  • Australia: 6–12 business days
  • Rest of the World: 13–32 business days

Note: These timeframes include a small buffer for unforeseen delays.

Shipping costs depend on the product type, size, and destination. For accurate rates, check the shipping section during checkout.

United States: You have an 8-day window from the delivery date to request a return.

European Union: A 14-day cooling-off period applies, allowing returns for any reason. Items must be unused, with original tags and packaging.

Other Countries: Unfortunately, we do not offer returns for international orders outside the US and Europe at this time.

Yes, we offer international shipping to select regions including Canada, Europe, Australia, and more. However, please note that we currently do not support returns for orders shipped outside the US and Europe.

Visit our Contact Us page and fill out the form.

Select the appropriate subject line:

  • Returns: For return-related queries
  • Shipping: For shipping-related concerns
  • Support: For general inquiries

Include any relevant photos or evidence as outlined in our Return Policy to help us process your claim quickly.

Yes, all our products are made to order to ensure quality and uniqueness. This also helps us reduce waste and environmental impact.

Once your order ships, you’ll receive an email with tracking information. You can use the provided tracking number to check your order’s delivery status.

If your product arrives damaged or incorrect, please contact us within 10 days of delivery via our Contact Us page. Include photos or videos showing the issue so we can work on a replacement or refund promptly.

Visit our Contact Us page, Select the relevant subject line (e.g., Returns, Shipping, or Support) to help us address your inquiry as quickly as possible.